Items Not Eligible for Returns
Below is a list of brands, but not limited to, that we do not accept returns for. Order cancellations must be made within 24 hours.
• Bella Cottage One of a Kinds
• Bella Notte
• Bespoke Furniture Collection
• Christie Repasy
• Pure Elegance Lighting
• White Dove
• Eloquence Collection
• Farmhouse Designs
• Noir Designs
• Ornamental Classics
• Pom Pom at Home
• Prisma Home Furniture
Returns & Exchanges
At The Bella Cottage, we stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase, simply follow the instructions below. Refunds are issued in the original payment form and price, less shipping and handling, restocking fees, and return shipping charges. If you wish to cancel your order, please notify us within 24 hours of placing it. If more than 24 hours have passed, then our return policies apply.
Eligible Items For Return
We gladly accept any eligible returns or exchanges within 15 days of purchase unless otherwise noted. Items must be returned unused and in the original packaging. Returns are subject to shipping and restocking fees. Eligible items for returns include:
- Bella Cottage Brands: Bella Cottage branded items including appliques, Bella Pets, and Create It Yourself are eligible for returns or exchanges, in original condition, within 15 days of receipt. Return shipping charges will apply, even for free shipping items.
- Kaleen Rugs: Eligible for returns or exchanges, in original condition, within 30 days of receipt. There will be a 15% restocking fee for any returns.
- Lili Alessanda: Eligible for returns or exchanges, in original condition and packaging, within 14 days of receipt. Contact us for a RMA number. Customer is responsible for all return shipping fees.
- Momeni Rugs: Eligible for returns or exchanges, in original condition, within 30 days of receipt. There will be a 20% restocking fee for any returns.
Returns on Free Shipping Items
Several of our product lines offer free shipping. If for any reason you need to return an item with free shipping, your refund will be issued in the original payment form and price, minus standard shipping fees (see shipping chart), restocking fees, and return shipping charges. Standard shipping costs are based on item prices as outlined within our shipping policy. If you opt to exchange your free shipping purchase for another item that also had free shipping, a standard shipping charge will be added to cover our costs.
Initiate a Return
If you would like to exchange or return an eligible item purchased in the last 30 days, you will need to contact us.
Contact us by phone or email at firstname.lastname@example.org. Have your order number handy and please let us know the reason for the return or exchange.
Allow 10-12 days to process the refund back to your original method of payment.
Refunds are issued in the original payment form and price, minus shipping and handling, restocking fees, and return shipping charges.