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Items Not Eligible for Returns

All furniture, lighting, personalized or custom items, fabric and sale items are not returnable. Below is a list of brands, but not limited to, that we do not accept returns for:

 

• Bella Cottage One of a Kinds
• Bella Finds
• Bella French Farmhouse
• Bella Notte
• Brier Furniture
• Christie Repasy
• Chic Knobs
• Cottage Lighting Collection
• Currey & Company

• Designer Signs
• Eloquence Collection
• Exquisite Rose Chic Lighting
• House Designs
• Lafayette Collection
• Le Parc Designs
• LL Fabrics 
• Nero Designs

• Ornamental Classics
• Park Hill
• Prisma Home Furniture
• Provence 
• Pure Elegance Lighting
• Talisman Jewelry
• Vietri 
• White Dove 

Returns & Exchanges

At The Bella Cottage, we stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase, simply follow the instructions below. Refunds are issued in the original payment form and price, less shipping and handling, restocking fees, and return shipping charges. If you wish to cancel your order, please notify us within 24 hours of placing it. If more than 24 hours have passed, then our return policies apply. 

 

Non-Eligible Items For Return

Many of our pieces are one-of-a-kind and non-returnable. All furniture, custom made to order items, lighting, and final sale items are not eligible for returns. Select brands are also not returnable. Click here for a list of brands that are non-returnable.

  • Bella Notte: Bella Notte items are custom dyed just for you. We are unable to accept returns on exchanges. Order cancellations must be made within 24 hours.
  • Brier Furniture: Due to the custom-made nature of products in this brand, we are unable to accept returns on exchanges. Order cancellations must be made within 24 hours.
  • Cottage Lighting Collection: Due to the custom-made nature of products in this brand, we are unable to accept returns on exchanges. Order cancellations must be made within 24 hours.
  • Couture Dreams: We are unable to accept returns on exchanges on this brand. Order cancellations must be made within 24 hours.
  • Lux Vanity Collection: We are unable to accept returns on exchanges on this brand. Order cancellations must be made within 24 hours.
  • Ornamental Classics: We are unable to accept returns on exchanges on this brand. Order cancellations must be made within 24 hours.
  • Momeni: We are unable to accept returns on exchanges on this brand. Order cancellations must be made within 24 hours.
  • Pemberly Rose: Due to the custom-made nature of this brand, we are unable to accept returns on exchanges on this brand. Order cancellations must be made within 24 hours.
  • Prisma Home: Due to the custom-made nature of this brand, we are unable to accept returns on exchanges on this brand. Order cancellations must be made within 24 hours.
  • Provence: We are unable to accept returns on exchanges on this brand. Order cancellations must be made within 24 hours.

Eligible Items For Return

We gladly accept any eligible returns or exchanges within 15 days of purchase. Items must be returned unused and in the original packaging. Returns are subject to shipping and restocking fees. Eligible items for returns include:

    • Beatriz Ball: Eligible for returns or exchanges, in original condition, within 30 days of receipt. There will be a 15% restocking fee for any returns.
    • Bella Cottage Brands: Bella Cottage branded items including appliques, Bella Pets, and Create It Yourself are eligible for returns or exchanges, in original condition, within 15 days of receipt. Return shipping charges will apply, even for free shipping items.
    • Caro Home: Eligible for returns or exchanges, in original condition, within 30 days of receipt. There will be a 10% restocking fee for any returns. Return and original shipping charges will apply.
    • CL Designs: Eligible for returns or exchanges, in original condition, within 30 days of receipt. There will be a 10% restocking fee for any returns.
    • French Home Accessories: Eligible for returns or exchanges, in original condition, within 15 days of receipt. There will be a 15% restocking fee for any returns. Return shipping charges will apply.
    • Kaleen Rugs: Eligible for returns or exchanges, in original condition, within 30 days of receipt. There will be a 10% restocking fee for any returns.
    • Lili Alessanda: Eligible for returns or exchanges, in original condition and packaging, within 14 days of receipt. Returned items will be charged a 20% restocking fee. The refund you receive will be for the item price minus the standard shipping cost.
    • Lux Vanity Collection: Eligible for returns or exchanges, in original condition, within 15 days of receipt. There will be a 15% restocking fee for any returns. Return shipping charges will apply.
    • Momeni Rugs: Eligible for returns or exchanges, in original condition, within 30 days of receipt. There will be a 10% restocking fee for any returns. For FREE SHIPPING items the refund you receive will be for the item price minus the standard shipping cost.
    • Pom Pom at Home: Eligible for returns or exchanges, in original condition, within 15 days of receipt. There will be a 15% restocking fee for any returns. Return and original shipping charges will apply.
    • Pyar & Co: Eligible for returns or exchanges, in original condition and packaging, within 14 days of receipt. Returned items will be charged a 20% restocking fee. The refund you receive will be for the item price minus the standard shipping cost.
    • Rachel Ashwell: Eligible for returns or exchanges, in original condition, within 30 days of receipt. There will be a 10% restocking fee for any returns.

Returns on Free Shipping Items

Several of our product lines offer free shipping. If for any reason you need to return an item with free shipping, your refund will be issued in the original payment form and price, minus standard shipping fees (see shipping chart), restocking fees, and return shipping charges. Standard shipping costs are based on item prices as outlined within our shipping policy. If you opt to exchange your free shipping purchase for another item that also had free shipping, a standard shipping charge will be added to cover our costs.

Initiate a Return

If you would like to exchange or return an eligible item purchased in the last 30 days, you will need to contact us.

1

Contact us by phone or email at info@thebellacottage.com. Have your order number handy and please let us know the reason for the return or exchange.

2

Allow 10-12 days to process the refund back to your original method of payment.

3

Refunds are issued in the original payment form and price, minus shipping and handling, restocking fees, and return shipping charges.

We find great French Country and Farmhouse style pieces from all over the world and bring them to you. Our furniture is handmade and we often have a specialty “one of a kind” vintage items, as well as home furnishings and accents.