Shipping Charges: Continental US Shipping Only

Shipping for our accessories and smaller home decor items are shipped via FedEx Ground, UPS or USPS. Items shipped directly from our manufacturers may use a different carrier. Please call for more information.

International Shipping Options

Due to size and/or product restrictions, we cannot process orders with international shipping addresses directly from our website. However, you can still purchase items from The Bella Cottage if you have a freight forwarder that you work with. For international orders over $500, simply contact us for an international quote request and we will try our best to see if we can find a safe method of shipping for you. Make sure to include a list of items you would are interested in purchasing.

If you have any questions, please feel free to give us a call. We’ll be glad to assist you.

Shipping Information

Shipping Fees: See shipping chart above unless an item is marked as Free Shipping.

We ship to both residential and business, but residential deliveries, especially to remote locations, may result in additional charges.

Shipping charges are for curbside delivery only! Inside delivery is available depending on the vendor and will incur additional fees. Please inquire with our sales team prior to placing your order.

We are not responsible for miscommunication between freight carrier and consignee (recipient).

Please inspect your furniture thoroughly immediately upon receiving them and note any damage incurred to the driver.

Prior to purchasing, please ask questions before committing to your order. We want you to be confident and happy with your purchase.

Delivery discrepancies, damages, and freight charges are the sole responsibility of the freight carrier once the merchandise has been accepted and left our facilities.

All prices are subject to change without notice.

All dimensions are approximate to within one inch.

If your piece incurs damages during transit, the freight company will be responsible for having the piece repaired and returned to the manufacturer’s standards at their own expense. Your item will be sent to a furniture medic or back to the manufacturer for repairs.

Damages & Claims for Large Item Orders: Furniture, Custom Orders & One-of-A-Kinds

Damages sustained in transit are the sole responsibility of the freight carrier.

If packaged item is dented, opened, punctured, or looks as if damages may have occurred during transit, please examine in the presence of the driver.

All damages must be noted on freight bill at the time of delivery and taken up with the carrier immediately. DO NOT SIGN bill until items have been inspected!

Notate any visibly damaged cartons, or shortages directly on the bill of landing and keep all packing materials.

After item has been accepted by customer, we no longer assume responsibility for the item.

Our furniture, One-of-a-kind and vintage pieces are inspected prior to shipping and is accepted by the carrier in good condition.

Once carrier has accepted freight, our responsibility ends.

No returns will be accepted for any of our one-of-a-kind items or custom orders.

If in the unfortunate case that your item appears defective, you must  notify us within 7 days of delivery so that we can make it right. We want every purchase to be a positive experience

Damages & Claims for Smaller Items & Packages

Damages sustained in transit are the sole responsibility of the freight carrier.

If packaged item is dented, opened, punctured, or looks as if damages may have occurred during transit, please examine in the presence of the driver.

All damages must be noted and taken up with the carrier immediately.

Notate any visibly damaged and keep all packing materials.

A claim will have to be filed with the shipping company.

After item has been accepted by customer, we no longer assume responsibility for the item.

We do not accept responsibility for damaged or lost items during transit.

Measuring for Furniture

It is very important to measure correctly and carefully when ordering furniture from The Bella Cottage! The measurements are listed for our furniture items but please take into consideration the dimensions for doorways, entryways and spaces with banisters or corners. Take into account any obstructions that may hinder you from getting your furniture into place!

Delivery Times

We make every effort to get our items to you on time. Items that we have in stock will ship out within 2 business days unless otherwise noted. However other items are shipped from our artists and may take 2-3 weeks for delivery if the item is custom & handmade. Please note that our shipping dates are estimated and cannot be guaranteed. Occasionally issues arise that are beyond our control which require longer production times. If this is the case, you will be notified promptly.

Backorders

Our team works hard to update our site often to reflect the most accurate stock and estimated shipping  timeframes. Due to COVID-19 and supply chain issues there may be additional delays out of our control. Changes to an estimated shipping time frame attributed to a delay in production may occur  and are subject to change. Our team will notify you of any changes to the item(s) in your order and ship  any available items. Furniture and artwork orders cannot be canceled due to a backorder. Once an order  is created, it is sent to the manufacturer. A cancellation cannot be processed once the manufacturer has confirmed the order.

Returns & Exchanges

At The Bella Cottage, we stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase, simply follow the instructions below. Refunds are issued in the original payment form and price, less shipping and handling, restocking fees, and return shipping charges.

Non-Eligible Items For Return

Many of our pieces are one-of-a-kind and non-returnable. All furniture, custom made to order items, lighting, and final sale items are not eligible for returns. Select brands are also not returnable. Click here for a list of brands that are non-returnable.